Title: ITIL v3 Service Management Awareness: A Lifecycle Approach
Dates: March 21, 2008
Time: 9:00am – 12:00pm
Location: New Horizons of MN Seminar Room
Cost: FREE
Link: http://www.newhorizonsmn.com/CourseDetail.aspx?CrsNum=NHITILAwarev3
Topics: Our ITIL v3 Service Management Awareness overview provides a general introduction to IT Service Management, focusing on the lifecycle of services, birth to retirement. broken into five key phases. The phase components, Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, are introduced and discussed within the best practice framework
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